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Reporting An Issue With A Seller or Product

While we hate it when there are problems with products and sellers, we know that it happens occasionally. Problems might include a defective product, a delivery failure, a canceled order by Amazon, etc.  

If you have an issue with a product, you need to contact the seller directly.  You can find their email either in our platform next to the product on your 'Selected Deals' page, OR in your email, where you were issued the promotion code.  

If you have contacted the seller, but are having trouble solving the issue with them, please reach out to us at support@jumpsend.com and we'll see what we can do to help.  

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