Reporting An Issue With A Seller or Product
While we hate it when there are problems with products and sellers, we know that it does happen occasionally.
Problems might include a defective product, a delivery failure, a canceled order by Amazon, etc.
If you have an issue with a product, you need to contact the seller directly. You can find their email either on our platform next to the product on your Selected Deals page OR in your email, where you
To contact the seller you can go to your Selected Deals page. There should be a "Contact" blue button, you will find it on the menu when you click on the arrow next to Confirm Purchase:
That should open a new window redirecting you to your Email service but if it doesn't, you can also right-click on the Contact Seller button and it will give you the option to Copy email address so you can then send the email manually:
If you have contacted the seller but are having trouble solving the issue with them, did you know you can Report a seller now? Just click on the red button seen here:
When you click that a pop-up like this will appear:
We created this option for cases like this, where you contact the seller but they are not willing to solve the issue for you. We want to follow up with these sellers, and reporting them helps us do that!
If you feel the problems you encountered are not being addressed, or that the seller is being inappropriate, please reach out to us at email@example.com. We'll be glad to help!